Terms of service

Last updated: November 12, 2025

Welcome to Kitty Sablu. When you visit our website or place an order, you accept these Terms & Conditions and our Privacy Policy. Please read them before making a purchase. If you do not agree, do not use our website or services.

"We", "us", and "our" refer to Kitty Sablu, operated by Inside Too.

1. Company Details

Kitty Sablu is operated by:

Inside Too
Hoff Gård, Hoffsveien 40
0275 Oslo, Norway.
Org. number: 964 241 813
Email: hello@kittysablu.com
Phone: +47 22 51 02 80

The company is the seller.The customer placing the order is the buyer.

2. Scope of agreement

These Terms, the information shown during checkout, and any specific agreements made between you and us form the purchase agreement.

If there is a conflict, specifically agreed terms prevail as long as they do not conflict with mandatory consumer law. Mandatory Norwegian consumer law supplements these Terms.

3. Access and account

You may need to provide personal details such as name, email, billing and shipping address. You confirm this information is correct and complete.

You must be at least the age of majority in your country. If minors use our services, you confirm that you have authorised this.

You are responsible for keeping your login secure.
You may not transfer your account to others.

4. Products

We try to display products accurately. Colours and appearance can vary based on device and settings.

Products and details may change without notice.
We may limit product quantities or restrict sales by region.

We cannot promise every item will meet your expectations.

5. Prices and payment

All prices are shown in NOK and include VAT unless stated otherwise.
The price shown is the total amount you will pay, including taxes and any fees.
We will not charge extra costs not shown before checkout.

Prices may change without notice.

We accept:

  • Klarna

  • Vipps

  • Credit/debit cards (via Stripe)

Card payments may be reserved at checkout and are charged when shipped.

If payment by invoice is offered, the invoice is issued when the order is shipped, with at least 14-day payment terms. Buyers under 18 cannot pay by post-purchase invoice.

You must give correct and complete payment details.

6. Orders and contract formation

When you send an order in checkout, the agreement becomes binding for both parties. You will receive an email confirming your order.

If there is an obvious typing or input error in our offer or your order that the other party knew or should have known about, neither party is bound by that error.

Items purchased are for personal use only, not for resale.

We may refuse or cancel an order. If that happens, we will contact you using the details you provided.

Your purchases are subject to our Return Policy.

7. Shipping and delivery

We deliver to Norway and selected European countries.

Shipping is handled by Bring and other partners. Shipping costs are shown at checkout. Unless otherwise agreed, products are delivered to the buyer at the address provided.

Delivery is complete when you or someone on your behalf has received the item.

If no delivery time is stated, we will deliver without undue delay and no later than 30 days after the order.

We are not responsible for delays caused by carriers, customs, or events outside our control.
Once we hand your order to the carrier, risk transfers to you.

8. Right of withdrawal (14-day cancellation)

Unless exempt by law, you may cancel your purchase within 14 days after receiving your goods.

To use this right, email: hello@kittysablu.com

For proof, we recommend a written notice.

When the 14-day period starts

  • Single item: from the day after you receive it

  • Regular/recurring deliveries: from the day after you receive the first delivery

  • Multi-shipment orders: from the day after you receive the final delivery

If the deadline falls on a Saturday, holiday, or public free day, it is extended to the next business day.

Missing information

If we did not provide information about your withdrawal right and the standard form before purchase, the withdrawal deadline is extended by up to 12 months. If we later provide that information within those 12 months, the deadline ends 14 days after you receive the information.

Returns after withdrawal

After telling us you are cancelling, you must return the item within 14 days.
You pay return shipping unless agreed otherwise or we failed to inform you.

We do not charge a fee for using the withdrawal right.

You may examine the product to understand its nature and function.
If use exceeds what is necessary, we may reduce the refund if the value is reduced.

We will refund you within 14 days after you notify us.
We may withhold the refund until we receive the product or proof that it has been sent.

9. Returns and refunds (practical)

If you wish to return an item, please contact us first.

Refunds are usually issued within 7 business days after we receive and check the item.

Return details are available in our Return Policy.

10. Delays and non-delivery

If we do not deliver on time, and this is not your fault, you may:

  • withhold payment

  • request delivery

  • cancel the purchase

  • request compensation

You must give us a reasonable extra deadline before cancelling, unless timely delivery was essential.

For documentation reasons, we recommend a written notice.

11. Defects and complaints

If an item has a defect and this is not your fault, you may:

  • withhold payment

  • request repair

  • request replacement

  • request price reduction

  • cancel the purchase (if the defect is not minor)

  • request compensation

You must contact us within a reasonable time after discovering the defect.A complaint sent within two months is always considered timely.

You may complain:

  • for 2 years after receiving the item, or

  • for 5 years if the item is expected to last longer

We may refuse repair or replacement if impossible or unreasonably costly.
Repair or replacement will be completed within a reasonable time.
There should normally not be more than two repair attempts for the same defect.

We recommend sending complaints by email.

12. Seller's rights if buyer does not comply

If you do not pay or fulfil legal or contractual duties and we are not at fault, we may:

  • withhold goods

  • request payment

  • cancel the purchase

  • request compensation

We may charge late-payment interest under Norwegian law.
If payment is not made after notice, the claim may be sent to debt collection under Inkassoloven, which may include collection fees.

If an unpaid order is not collected, we may charge a fee to cover actual costs.
This fee is not charged to buyers under 18.

13. Guarantees

Any guarantee we or the manufacturer provide gives you rights in addition to statutory consumer rights.
It does not limit your legal protection regarding defects or delays.

14. Personal data

We are the data controller for the personal data we collect.

Unless you consent otherwise, we only collect and store personal data needed to complete your order.
We may share personal data only when needed to fulfil your purchase or when required by law.

Because our store is hosted by Shopify, some data may be processed by Shopify and service partners. See our Privacy Policy for details.

15. Intellectual property

All trademarks, text, images, designs, and other materials on our site belong to us or our partners.

You may use our website only for personal, non-commercial purposes.
You may not copy or reuse materials without written permission.

All rights not granted here remain with us.

16. Optional tools and third-party links

We may provide access to third-party tools or websites.

These are offered as they are. We are not responsible for their content or services.
If you use them, you do so at your own risk.

17. Relationship with Shopify

Our store is powered by Shopify.
All purchases, however, are made directly with Kitty Sablu.

Shopify is not responsible for your purchases or products.
You release Shopify from claims relating to your transactions with us.

18. Feedback

If you submit feedback, reviews, suggestions, or similar, you give us a licence to use it for any purpose.
You confirm you have the right to provide it.
We may remove content that breaks the law or these terms.

19. Errors and updates

Sometimes our website may contain errors, including price or stock information.
We may correct such errors and cancel orders if needed.

20. Prohibited uses

You may not use our website for illegal or harmful purposes.

We may suspend your access if you break these rules.

21. Termination

We may suspend or end your access at any time.
You are still responsible for payments due up to that point.

22. Limitation of liability

As allowed by law, we are not responsible for:

  • indirect losses

  • loss of income

  • loss of savings

  • loss of data

Your use of our products and website is at your own risk.
Your mandatory consumer rights under Norwegian law remain.

23. Indemnification

You agree to cover our costs if claims arise because you break these terms or the law.

24. Severability

If part of these terms is invalid, the rest stays in place.

25. Assignment

You may not transfer your rights under these terms without written permission.

We may transfer our rights without notice.

26. Changes to these terms

We may update these terms.If you continue using our services after updates, you accept the new terms.

27. Governing law and disputes

These terms follow Norwegian law.
Legal venue is Oslo, Norway.

If you have a complaint, please contact us first.
We will try to resolve it together.

If this is not successful, you may contact:
Norwegian Consumer Authority (Forbrukertilsynet)
Phone: 23 400 600
Website: www.forbrukertilsynet.no

If you live in another EU country, you may also use the EU dispute platform: http://ec.europa.eu/odr

28. Contact

Email: hello@kittysablu.com
Phone: +47 22 51 02 80

Inside Too
Hoffsveien 40
0275 Oslo, Norway